Army & Air Force Exchange Service FOOD SERVICE FOREMAN in Fort Drum, New York

Job Description

SUPERVISES A SHIFT OPERATION IN A FOOD ACTIVITY OPERATION. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE.

1.SUPERVISES THE PREPARATION AND SALE OF FOOD ITEMS DURING AN ASSIGNED SHIFT. RECEIVES, VERIFIES AND CHECKS QUALITY OF FOOD/SUPPLY ITEMS. ESTIMATES AND ORDERS FOOD/SUPPLIES AS REQUIRED.

  1. GREETS EACH CUSTOMER UPON CONTACT. ASSISTS CUSTOMER BY LISTENING TO NEEDS, OFFERING SUGGESTIONS AND THANKING CUSTOMER FOR THEIR BUSINESS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE.

3.PREPARES, MAINTAINS, AND PROCESSES ACCOUNTING AND FACILITY OPERATIONAL REPORTS.

4.PARTICIPATES IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALE GOALS FOR THE FOOD OPERATION. ENSURES OPTIMUM STOCK AVAILABILITY BY SUPERVISING OR PARTICIPATING IN PERIODIC STOCK COUNTS AND INVENTORY(S) AND UPDATES MERCHANDISE CONTROL RECORDS. MAINTAINS/CONTROLS PERSONNEL COST AND PRODUCTIVITY STANDARDS.

5.PERFORMS THE DUTIES OF SUBORDINATE ASSOCIATES AS REQUIRED BY WORKLOAD.

6.OPENS AND/OR CLOSES THE FACILITY IN ACCORDANCE WITH PUBLISHED POLICIES/REGULATIONS. ENSURES THE SECURITY OF CASH, FIXED ASSETS AND INVENTORY AND COMPLIES WITH FIRE, SAFETY, SANITATION AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

7.SUPERVISES ASSIGNED ASSOCIATES. ESTABLISHES WORK SCHEDULES, ASSIGNS AND DISTRIBUTES WORK; COUNSELS; PREPARES PERFORMANCE REVIEWS, APPROVES/DISAPPROVES LEAVE SLIPS; TRAINS ASSOCIATES, RECOMMENDS ACTIONS AND PERFORMS OTHER SUPERVISORY FUNCTIONS.

8.RESPONSIBLE FOR ENFORCEMENT OF ALL NAME BRAND FAST FOOD (NBFF) AND EXCHANGE STANDARDS. MUST COMPLETE SERVSAFE (5640) AND APPLICABLE FAST FOOD CERTIFICATION(S) WITHIN 90 DAYS OF HIRE.

9.KEEPS ABREAST OF, ACTIVELY SUPPORTS AND, AS REQUIRED, IMPLEMENTS THE PROVISIONS OF PERTINENT PUBLIC LAWS, EXECUTIVE ORDERS, AND DIRECTIVES RELATING TO THE FEDERAL EQUAL OPPORTUNITY (EEO) PROGRAM WITHIN THE EXCHANGE.

10.PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY

Job Qualifications

6 MONTHS OF RESTAURANT OR RELATED FOOD SERVICE OPERATIONS EXPERIENCE.

OR

SUCCESSFUL COMPLETION OF NBFF TRAINING OR THE EXCHANGE RESTAURANT OPERATIONS MANAGEMENT ACADEMY (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

Candidate will mainly be scheduled 4 to 5 days per week from 1400 to 2130 with rotating weekends & holidays.

Candidate is required to attend a 5 week Popeye's certified training at another location. This will be a paid training.

Required Knowledge, Skills and Abilities

  • Ability to learn in a fast paced environment.

  • The ability to maintain cash variances at acceptable levels.

  • Project a professional appearance and a positive attitude at all times in the restaurant.

  • Ability to communicate professionally

  • Strong multitasking skills

  • Ability to train and coach staff

Essential Responsibilities

  • Prepares and presents quality products at all times and maintains a neat and clean work area

  • Maintains adequately stocked workstations, restocking stations as needed.

  • Meets reasonable expectations as established by the Operations Standards Manuals.

  • Manages a shift of 2-5 employees, ensuring compliance with all auditing and operational standards at all times

  • Job responsibilities of this role may involve exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 15 pounds of force constantly to move objects.

  • Positions may also need to carry products/boxes and miscellaneous weighing no more than 60 pounds.

Vacancy Number: H-009523-2018

Job Title: FOOD SERVICE FOREMAN

Exchange Location: United States - New York - Fort Drum

Facility Name: DRUM POPEYE'S 10686

Employment Category: Regular Part Time

Career Area: Hospitality and Restaurant Operations

Job Grade: 2

Supervisor: Yes

Salary Minimum: $13.72

Salary Maximum: $16.00

Number of Positions Remaining: 1

Removal Date: 27-Apr-2018